Refund and Returns Policy

At Dorchena Living, we are committed to ensuring that you are satisfied with your purchase. If for any reason you are not completely happy, we offer a straightforward refund and returns process in line with UK consumer rights.

1. RETURNS

Eligibility for Returns:

  • Items must be returned within 14 days of receipt.
  • Products must be unused, in their original condition, and include all packaging, tags, and accessories.
  • Certain items are exempt from being returned, such as bespoke or customised products, unless they are faulty or not as described.

How to Return an Item:

  • Contact our customer service team at hello@dorchena-living.co.uk or 0203 532 2441 to initiate the return process.
  • We will provide a returns authorisation and instructions on how to return your item.
  • You are responsible for the cost of returning the item unless the product is faulty or not as described.

2. REFUNDS

Refund Process:

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 14 days and credited to your original payment method.
  • Please note that delivery charges are non-refundable unless the item was faulty or not as described.

Faulty or Damaged Items:

  • If your item is faulty, damaged, or incorrect, please contact us immediately at hello@dorchena-living.co.uk or 0203 532 2441.
  • We will arrange for a replacement, repair, or full refund, including return postage costs.

3. EXCHANGES

We offer exchanges for eligible items within 14 days of receipt. Please contact our team to arrange this. Exchange availability is subject to stock levels.

4. NON-RETURNABLE ITEMS

The following items are non-returnable unless faulty:

  • Bespoke or customised products.
  • Items that are perishable or time-sensitive.

5. CONTACT US

If you have any questions about our Refund and Returns Policy, please don’t hesitate to get in touch with our customer service team:

We value your satisfaction and are here to assist you with any concerns regarding your purchase.